On Elizabeth Gallo Court Reporting’s website, under “Court Reporters Wanted: Full-time, Part-Time, Flex-Time,” there is a list of employee benefits: health insurance, dental insurance, 401k, and “the best support staff in the world.”

In addition to its team of court reporters, EGCR, founded by former court reporter Elizabeth Gallo in 2006, also operates separate scheduling, billing and production departments. The aim is “to take as much of the prep work off of the court reporter before the deposition so the court reporter isn’t bogged down,” explained Miranda Troy, vice president of people and operations at EGCR.

Troy started working at EGCR on July 1, 2020. In doing her research on the company before committing to her new position, Troy, who has worked at much larger companies, including Delta Air Lines Inc., Cox Automotive Inc. and The North Highland Co., was impressed with what she calls EGCR’s “boutique reputation.” It’s not just about providing a transcript, Troy explained. It’s about “giving great customer service,” she said. That’s due, in large part, to the support staff, she added. “They’re very devoted and they want to do a good job.”

That might be why, for the last several years, one of EGCR’s long-time employees, Gala Reznick, a court reporter, has led the charge to nominate the firm as one of Atlanta Business Chronicle Best Places to Work. This year, EGCR comes in at No. 1 in the medium employer category.

“I am treated like a human, not a number, and I feel respected and listened to,” wrote an EGCR employee in the Best Places to Work survey. “I feel that the company and the owner understand that happy employees make for a happier, better running, and more motivated company. Since I know how much I am valued and everything the company does for me, I am happy to go above and beyond whenever needed.”